Can traditional retailers make it online? 9/27/99, Margaret Kane, ZDNN. Traditional retailers are debating the same issue that the computer industry has been wrestling with for years: How do you branch out into a new channel without upsetting your old one? www.zdnet.com/filters/printerfriendly/0,6061,2341889-2,00.html
Customer service key to e-commerce 9/29/99, Lorrie Grant, USA TODAY. Retailers say their biggest challenge heading into the critical holiday shopping period is boosting customer satisfaction. www.usatoday.com/life/cyber/tech/ctg269.htm
E-retailers gear up for holidays 9/21/99, USAToday. Internet shopping took off last Christmas at an unexpectedly rapid pace, but there were lots of glitches -- from late deliveries to shoddy customer service -- that left consumers frustrated, irritated and disappointed. www.usatoday.com/life/cyber/tech/ctg198.htm
Younger Buyers Will Affect Online Commerce 9/29/99, Mo Krochmal, TechWeb. If the rise of the Internet is disrupting traditional models of how people in the United States shop, just wait until today's teenagers get a little older, an Internet retail analyst said. www.techweb.com/wire/story/TWB19990929S0008
Online Shoppers Frustrated By Confusing Sites 9/28/99, Mo Krochmal, TechWeb. A research company estimates online retailers could lose as much revenue as the entire retail industry is set to earn during the upcoming holiday shopping season. www.techweb.com/wire/story/TWB19990928S0016
New Tools Boost E-Business Strategies 9/27/99, Rick Whiting and Beth Bacheldor, InformationWeek. Companies are beginning to move business intelligence capabilities beyond internal use and are incorporating them into their e-business strategies. Analysts expect the trend to grow as vendors introduce technologies that make it easier to offer data-analysis capabilities over the Internet to customers, suppliers, and business partners. www.techweb.com/printableArticle?doc_id=TWB19990927S0010
Smart Cards To Double On E-Commerce Needs 9/23/99, Mary Mosquera, TechWeb. Smart cards may finally be embraced by the United States, company executives said at a conference on the secure technology on Wednesday. "A lot of announcements have been made lately about smart card technology, and maybe the magic will happen," said Patrick Gauthier, Visa vice president and an officer at the Smart Card Forum, an industry organization promoting the use of smart card technology. www.techweb.com/printableArticle?doc_id=TWB19990922S0017
$.com: Epinions will trade your 2 cents for an equal amount 9/19/99, Eric Wieffering, Star Tribune. Gripe sites always have been part of the culture of the Internet. Think of any major corporation, and chances are there's a doppelganger Web site or discussion group administered by disgruntled former employees or irate customers. www.startribune.com/stOnLine/cgi-bin/article?thisSlug=ECOM19&date=19-Sep-1999
A Philatelist's Worst Nightmare 9/20/99, Michael J. Himowitz, Fortune. In short, mailing stuff is a pain. So I was intrigued when the government announced last month that it would let me buy postage over the Net--eliminating all those hassles. The new system works but has enough gotchas to make me think twice before surrendering my stamp book. www.pathfinder.com/fortune/technology/himowitz/
Merchants and Consumers Moving Up to Next Level in Online Shopping 9/30/99, JONATHAN GAW, Times Staff Writer. People are buying earlier and spending more for the holiday season. And retailers are better equipped to deliver. www.latimes.com/CNS_DAYS/990930/t000087769.html
